Free Shipping on $100+ Order Rates | Times

Customer Service

Email

Email us anytime with questions, comments, or feedback. We will respond to your email within 24 hours.

 Email Customer Service

Call

You can reach us by phone during office hours:
Monday - Friday: 8:30am to 5:00pm PST

 844-826-7105

FAQs

General Questions


  • Can you provide me with sample products?

    In some instances we may be able to provide product samples. Please contact Customer Service in instances where samples may support your buying decision.

    Does Paint Supply price-match?

    Paint Supply offers our best and lowest prices everyday online.  For large quantity purchases (for example, truckload quantities) please contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com).

    How long are your prices good for?

    Our prices are displayed online for registered customers and subject to change at any time without notice.

    If my business has multiple ship-to locations, am I able to order for each location and be billed centrally?

    Yes.  During the Checkout process you will be brought to a Billing Details page where you will have the option to ship your order to a different address by checking the box next to "Ship to a different address?".  

    Where can I find safety data sheets (SDS) for products offered for sale on www.paintsupply.com?

    Paint Supply partners with PERS (Professional Emergency Resource Services) to serve as its customers’ online resource for the SDS (formerly known as MSDS) of all of all products offered for sale on www.paintsupply.com.  Registered Paint Supply customers are able to access PERS’ web site, along with a username and password, upon login on Paint Supply’s web site.

    How do I receive a Paint Supply catalog?

    Paint Supply’s catalog is our website. So, you have full access to it all the time.

    Is Paint Supply a manufacturer?

    No.  Paint Supply is a distributor of paint supplies.

Manage My Account


  • How do I set up an account with Paint Supply?

    Please click on the Login or Register button at the top of this page to create an account. If you need any assistance in the registration process, please contact Customer Service Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com).

    When and how can I contact Paint Supply’s Customer Service team?

    Customer Service hours of service are Monday-Friday, 8:30 am – 5:00 pm PST.  They can be reached by calling 844-826-7105, or emailing questions to customerservice@paintsupply.com.

    I’d like to work with my local Paint Supply Sales Representative to learn more about Paint Supply’s products and services. How do I get in touch with my Sales Representative?

    Please contact Customer Service Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com), and we will put you in contact with your local Sales Representative.

    How do I utilize my company’s tax exempt status?

    You may submit your tax information online during account set-up, or at a later time by editing your company profile in account settings.  Exempt purchasers must provide acceptable proof of tax-exempt status for the state to which items will be shipped.  Required information will include sales tax registration number and type of exemption claimed.

    Can Paint Supply’s Customer Service Department help me locate a product that I am searching to find and/or check stock levels on an item?

    Yes.  If there is a specific product, or large quantity, you are looking to purchase, Paint Supply is ready to serve.  Please contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com) to help you get the product(s) you need to get your job completed.

    What is Paint Supply’s return policy if I need to return an item(s)?

    Products may be returned within 30 days of shipment, and must be returned using a Return Shipping Label provided by Paint Supply. For returns not the result of a defect or a Paint Supply error, return freight charges will be deducted from any refunds. The sale price for any product returned that is damaged may also be deducted from a refund. Please contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com) to get your Return Shipping Label. For additional details on our Return Policies, please see our Terms & Conditions.

Orders & Payments


  • When will my order be charged to my payment method?

    You may see a Pending Transaction or Authorization on your statement at the time you place your order. Generally, your payment method will be charged at the time your order is actually shipped, and will be charged only for the product shipped. Please note that if your order ships from more than one location, you may see more than one charge on your card account.

    How do I enter a Purchase Order (P.O.) Number?

    During the Checkout process, you will have the option to enter a number in the PO Number field. This field is for your convenience and is not required. Enter whatever information you need to reference your PO System.

    What is the warranty on your products?

    Paint Supply primarily relies upon manufacturers’ warranties. For more detail, please visit our Terms & Conditions. If you have a question about a specific product’s warranty, please contact Customer Service at (844) 826-7105 or customerservice@paintsupply.com.

    What if the product picture on the web site does not match the product attributes?

    While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.

    What are my payment options?

    Paint Supply customers are able to pay using Visa, MasterCard, Discover, American Express, PayPal or PayPal Credit.

    What is Paint Supply’s minimum order amount?

    Paint Supply accepts orders of all sizes. All orders over $100 qualify for free shipping.

    How will I know that my order was submitted successfully to Paint Supply?

    You will receive an email, within minutes, confirming the receipt of you order shortly after it’s submitted online.  Subsequently, after your order has been picked and packed by your regional Paint Supply distribution center, your account will be billed for the actual quantity of the product shipped, and your Paint Supply account will be updated to include this order.  You will also be able to track your order by selecting the order tracking number.

    Can I purchase items in broken-case quantities?

    In many instances items can be purchased by the each.  However, for business and/or D.O.T. requirements, some items are only available in full-case increments.   Items that must be purchased in full case increments are noted on the detail order page.

Shipping


  • What freight company is used to deliver orders placed with Paint Supply?

    While most orders will be delivered via UPS Ground, Paint Supply reserves the right to deliver orders via any carrier, including LTL freight carriers, for quality and/or economic reasons. Title and risk of loss pass to customer upon tender of shipment to carrier. Paint Supply only accepts orders for shipments within the continental US. Paint Supply does not ship to PO Box addresses.

    Are shipping and/or handling charges applied to orders placed with Paint Supply?

    At Paint Supply, we provide fast and cost-effective shipping. We offer free shipping on all orders over $100 and low shipping rates on orders under $100. For our current shipping rates, click on the Rates button at the top of the page.

    How long will it take to receive my order?

    Most orders ship in 1-2 business days, and are delivered 1-3 business days after shipment. However, exact times will vary, as they depend on your location, the products purchased, and the delivery provider. As soon as your order ships, you will receive an email with your tracking information.

    Can you ship my product via Next Day Air?

    No.  For regulatory compliance and safety reasons, Paint Supply only ships product via ground delivery.

    Who and when do I call if something on my order arrives damaged, missing or if I receive more than I ordered?

    We ask that shortage, mis-picked, and damaged good claims are reported to our Customer Service Department within 24 hours of receipt of goods.  Please contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com) to report shipping issues.

    Are there any special instructions I should be mindful of as I sign the bill of lading from the delivery company?

    Please count all boxes before signing fully received.  If box count is short or there is noticeable damage, please notate on the freight bill.

    If an item is unavailable when my order is shipped, will it ship later or should I reorder it with my next order?

    Paint Supply does not automatically back order items that are out of stock when the rest of your order is shipped.  Please be sure to re-order these items on your next order.  If you have any difficulty in this process, please don’t hesitate to contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com) to help you get the product(s) you need to get your job completed.

    Where does Paint Supply ship from?

    Paint Supply ships out of four distribution centers strategically located across the country.

Technical


  • Is Paint Supply’s website secure?

    Paint Supply utilizes SSL certificates, which ensure that all information you provide is encrypted during the transmission process when purchasing online. Additionally, payment information is collected and processed securely by our third-party payment processor, Braintree, a PayPal Service, using Payment Card Industry (PCI) Security Standards.

    What browsers and browser versions does Paint Supply support?

    Paint Supply supports the most current versions of Chrome, Firefox, Internet Explorer and Safari.