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Customer Service

Email

Email us anytime with questions, comments, or feedback. We will respond to your email within 24 hours.

 Email Customer Service

Call

You can reach us by phone during office hours:
Monday - Friday: 8:30am to 5:00pm PST

 844-826-7105

FAQs

General Questions


  • If my business has multiple ship-to locations, am I able to order for each location and be billed centrally?

    Yes.  During the Checkout process you will be brought to a Billing Details page where you will have the option to ship your order to a different address by checking the box next to "Ship to a different address?".  

    Where can I find safety data sheets (SDS) for products offered for sale on www.paintsupply.com?

    Paint Supply partners with PERS (Professional Emergency Resource Services) to serve as its customers’ online resource for the SDS (formerly known as MSDS) of all of all products offered for sale on www.paintsupply.com.  Registered Paint Supply customers are able to access PERS’ web site, along with a username and password, upon login on Paint Supply’s web site.

    How do I receive a Paint Supply catalog?

    Paint Supply’s catalog is our website. So, you have full access to it all the time.

    Is Paint Supply a manufacturer?

    No.  Paint Supply is a distributor of paint supplies.

    Can you provide me with sample products?

    In some instances we may be able to provide product samples. Work with your local Sales Representative in instances where samples may support your buying decision. Contact them directly, or work with Customer Service to facilitate a conversation.

    Does Paint Supply price-match?

    Paint Supply offers our best and lowest prices everyday online.  For large quantity purchases (for example, truckload quantities) please contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com).

    How long are your prices good for?

    Our prices are displayed online for registered customers and subject to change at any time without notice.

    How do I access my prices (for product)? Are large-quantity discounts available?

    Following registration and/or logging in at www.paintsupply.com you search for the product(s) you’d like to purchase via product category, manufacturer and/or global search.  After selecting a specific product your price will be visible, along with potential quantity purchase discounts (when applicable). Further, if you wish to make large quantity purchases (for example, truckload purchases), we often are able to achieve additional discounts for our customers; please contact Customer Service Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com) to help you with large-quantity purchases.

Manage My Account


  • Can Paint Supply’s Customer Service Department help me locate a product that I am searching to find and/or check stock levels on an item?

    Yes.  If there is a specific product, or large quantity, you are looking to purchase, Paint Supply is ready to serve.  Please contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com) to help you get the product(s) you need to get your job completed.

    What is Paint Supply’s return policy if I need to return an item(s)?

    Goods may be returned within 15 days of purchase, must be in sellable condition, and require a Return Goods Authorization number.  All returns are subject to a 15% restocking fee and freight charges.  Please contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com) to get your Return Goods Authorization number.

    How do I set up an account with Paint Supply?

    Industrial and/or MRO businesses (only) are able to register online at www.paintsupply.com.  If you need any assistance in the registration process, please contact Customer Service Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com).

    When and how can I contact Paint Supply’s Customer Service team?

    Customer Service hours of service are Monday-Friday, 8:30 am – 5:00 pm PST.  They can be reached by calling 844-826-7105, or emailing questions to customerservice@paintsupply.com.

    I’d like to work with my local Paint Supply Sales Representative to learn more about Paint Supply’s products and services. How do I get in touch with my Sales Representative?

    Please contact Customer Service Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com), and we will put you in contact with your local Sales Representative.

    How do I utilize my company’s tax exempt status?

    You may submit your tax information online during account set-up, or at a later time by editing your company profile in account settings.  Exempt purchasers must provide acceptable proof of tax-exempt status for the state to which items will be shipped.  Required information will include sales tax registration number and type of exemption claimed.

Orders & Payments


  • What are my payment options?

    Paint Supply customers are able to pay via the following credit cards: Visa, MasterCard, Discover, and American Express.

    What is Paint Supply’s minimum order amount?

    Paint Supply accepts orders of all sizes. All orders over $150 qualify for free shipping.

    How will I know that my order was submitted successfully to Paint Supply?

    You will receive an email, within minutes, confirming the receipt of you order shortly after it’s submitted online.  Subsequently, after your order has been picked and packed by your regional Paint Supply distribution center, your account will be billed for the actual quantity of the product shipped, and your Paint Supply account will be updated to include this order.  You will also be able to track your order by selecting the order tracking number.

    Can I purchase items in broken-case quantities?

    In many instances items can be purchased by the each.  However, for business and/or D.O.T. requirements, some items are only available in full-case increments.   Items that must be purchased in full case increments are noted on the detail order page.

    When will my order be billed to my credit card?

    Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock, we will only bill you for the part of the order that we can ship.

    How do I enter a Purchase Order (P.O.) Number?

    During the Checkout process, you will come to a Billing Details page.  At the top of that screen, you’ll see a boxed field with “PO Number".  This field is for your convenience and is not required.  Enter whatever information you need to reference your PO System. Whatever you enter into this field will show up in your confirmation, packing slip and invoice.

    What is the warranty on your products?

    Paint Supply relies upon manufacturers’ warranties (only).  Please contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com) if you have specific questions regarding product warranties.

    What if the product picture on the web site does not match the product attributes?

    While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.

Shipping


  • Who and when do I call if something on my order arrives damaged, missing or if I receive more than I ordered?

    We ask that shortage, mis-picked, and damaged good claims are reported to our Customer Service Department within 24 hours of receipt of goods.  Please contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com) to report shipping issues.

    Are there any special instructions I should be mindful of as I sign the bill of lading from the delivery company?

    Please count all boxes before signing fully received.  If box count is short or there is noticeable damage, please notate on the freight bill.

    If an item is unavailable when my order is shipped, will it ship later or should I reorder it with my next order?

    Paint Supply does not automatically back order items that are out of stock when the rest of your order is shipped.  Please be sure to re-order these items on your next order.  If you have any difficulty in this process, please don’t hesitate to contact Customer Service, Monday-Friday, 8:30 am – 5:00 pm PST (Phone: 844-826-7105, Email: customerservice@paintsupply.com) to help you get the product(s) you need to get your job completed.

    Where does Paint Supply ship from?

    Paint Supply ships out of four distribution centers strategically located across the country.

    What freight company is used to deliver orders placed with Paint Supply?

    While most orders will be delivered via UPS and/or FedEx, Paint Supply reserves the right to deliver orders via any freight company, for quality and/or economic reasons.  Title and risk of loss pass to customer upon tender of shipment to carrier.  Paint Supply only accepts orders for shipments within the continental US.  Paint Supply does not ship to PO Box addresses.

    Are shipping and/or handling charges applied to orders placed with Paint Supply?

    At Paint Supply, we provide fast and cost effective shipping. We offer free shipping on all orders over $150 and low shipping rates on orders under $150. For our current shipping rates, click on the Learn More button at the top of the page.

    How long will it take to receive my order?

    While delivery times will vary by geographic region, an order placed online will ship from one of our regional distribution centers within 24 hours, Monday-Friday.  Your order will arrive at your ship-to location 1 to 7 days following the day it is shipped from our distribution center.  You can track your order by accessing your account order history on Paint Supply’s web site.

    Can you ship my product via Next Day Air?

    No.  For regulatory compliance and safety reasons, Paint Supply only ships product via ground delivery.

Technical


  • Is Paint Supply’s website secure?

    Paint Supply utilizes SSL certificates, which ensure that all information you provide is encrypted during the transmission process when purchasing online. Additionally, our payments are processed securely by Merchant eSolutions using Payment Card Industry (PCI) Security Standards.

    What browsers and browser versions does Paint Supply support?

    Paint Supply supports the most current versions of Chrome, Firefox, Internet Explorer and Safari.